Privacy policy

Privacy Policy

This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from www.duohook.ie.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you browse the Site, we gather information about the specific web pages or products you view, the websites or search terms that referred you to our Site, and your interactions with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information through various technologies:

  • "Cookies" are data files placed on your device, often with an anonymous unique identifier. Learn more about cookies and how to disable them here.
  • "Log files" track actions on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons," "tags," and "pixels" are electronic files used to record your browsing behavior.

Additionally, when you make a purchase or attempt to make one through the Site, we collect certain information from you, such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

In this Privacy Policy, "Personal Information" encompasses both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect primarily to fulfill orders placed through the Site. This includes processing payment information, arranging shipping, and providing invoices and/or order confirmations. Additionally, we use this Order Information to:

  • Communicate with you.
  • Screen orders for potential risk or fraud.
  • Provide you with information or advertising related to our products or services, in line with your preferences.

We use Device Information to help screen for potential risk and fraud, improve and optimize our Site (such as generating analytics about how customers browse and interact with the Site), and assess the success of our marketing and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it, as described above. For instance, we use Shopify to power our online store (read about how Shopify uses your Personal Information here) and Google Analytics to understand how customers use the Site (learn more about how Google uses your Personal Information here). You can also opt out of Google Analytics here.

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information (such as subpoenas or search warrants), or protect our rights.

Behavioural Advertising

As mentioned earlier, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may interest you. To understand targeted advertising, visit the Network Advertising Initiative’s educational page here.

You can opt out of targeted advertising through the following links:

Additionally, you can opt out of some of these services via the Digital Advertising Alliance’s opt-out portal here.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we receive a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and request corrections, updates, or deletion. To exercise this right, please contact us using the information below.

Additionally, if you are a European resident, understand that we process your information to fulfill contracts we might have with you (e.g., when you place an order through the Site) or for our legitimate business interests as listed above. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

We retain your Order Information for our records when you place an order through the Site unless you request its deletion.

Changes

We may update this privacy policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us via email at info@duohook.ie or by mail using the details provided below:

Duo Hook [Re: Privacy Compliance Officer] Duo Hook, 1 North Strand, Unit 2, Drogheda, Louth, A92 HR62, Ireland


Duo Hook, 1 North Strand, Unit 2, Drogheda, Louth, A92 HR62, Ireland