Description
Delivery
All orders to Ireland will be sent by DPD or Fastway Next Day Service. Orders to Europe will be sent by DPD or AnPost.
All orders will be sent fully tracked by DPD, Fastway or AnPost and you will get your tracking information via email when your order is dispatched.
If you have any queries, please do not hesitate to contact us.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@duohook.ie.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@duohook.ie and send your item to: Duo Hook, 1 North Strand, Unit 2, , Drogheda, Louth, A92 HR62, Ireland.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Duo Hook, 1 North Strand, Unit 2, , Drogheda, Louth, A92 HR62, Ireland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Let customers speak for us
from 2731 reviewsvery good products and professional approach . very good service

Shimano Kairiki x8 PE Mantis Green 150m

Bought a few colour variations of this lure. They move very well in the water and cast well. More importantly they catch perch.

Product and service perfect very happy,

All arrived safe. Well packed and in good order

great product, with fast delivery well done

Unreal for pollock mackerel and codling!
Great price point fast shipping as well.

good product, and good price

Delivery was quick, well packaged. Solid reel .
