Delivery

Orders will be sent fully tracked by DPD, Fastway, EasyDel or AnPost and you will get your tracking information via email when your order is dispatched.
How do we notify you about the order delivery?
- Once your order is packed and ready to be dispatched, we will send you the shipment notification email.
- The dispatch notification email has the delivery tracking code, which you can use on the Couriers website to identify the current location and status of your order.
Shipping Costs
- Ireland and Northern Ireland Rate: €4.95 Orders over €50 Free
- United Kingdom and Europe Rate: €7.95
If you have any queries, please do not hesitate to contact us.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@duohook.ie.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@duohook.ie and send your item to Duo Hook, 1 North Strand, Unit 2, Drogheda, Louth, A92 HR62, Ireland.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail the product to Duo Hook, 1 North Strand, Unit 2, Drogheda, Louth, A92 HR62, Ireland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Let customers speak for us
from 3288 reviewsWell packaged and great delivery service. 5 ⭐⭐⭐⭐⭐

Very happy with purchase

Brilliant rig didn’t tangle on me like most rods used if the day it arrived , cause 13 fish on it in first morning , nightly recommended

ordered friday afternoon long weekend delivered tuesday excellent first class

Good length better than the smaller one they sell in my opinion unfortunately lost it due to snag ordered it again good quality

Very happy with my purchase thank you

For your trout and parch fishing thus line is must have for tackle box as I used it for trout and parch..

Very pleased with my fishing rod goes well with my cardial reel. Very fast delivery will use your services again in the future.

Mine fell apart and as it might be cheap it is rubbish

Handy quick snap to have in my tackle box to use in those situations where i need change lead often. It works pretty well, maybe needed a larger size.

Penn brand is trusted.this reel.penn battle i used this kind of reel many years.

Very satisfied with product!

These sunglasses are a nice tight fit, no danger of dropping in the drink if you're looking down and cut very well through glare in partially shady conditions. Comes with a lanyard and hard case with a clip to put on your vest.

Good casting and retrieving with this rod, excellent for the price.
